Fastest & most accurate fast food drive thru: New report


A fast food industry magazine gives top marks to Chick-Fil-A and Wendy's when it comes to service at the drive-thru. This week, QSR released its study of speed and accuracy at the drive-up window for six major restaurant chains. Chick-Fil-A led the flock, getting orders right 92 percent of the time. {}The chicken joint also got top scores for customer service and cleanliness.{}However, Wendy's was the fastest by far. {}The burger chain reportedly completes drive-thru orders in an average of 130 seconds. {}That is about two minutes and ten seconds. It is also 20 seconds faster than Taco Bell, which ranked number two for speed.{}There has to be some failures, though. {}Burger King had the lowest scores in both accuracy and speed. {}It gets orders right 83 percent of the time and takes more than three-and-a-half minutes on average, according to QSR. McDonald's and the burger chain Krystal finished in the middle of the group for most categories.{}The study was conducted during June, July and August, at locations in 41 states. {}Researchers made more than 2,000 visits during the busiest times of day: the lunch and dinner rush, from 11:00 a.m. to 2:30 p.m. and between 4:00 and 7:00 p.m.


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