'I feel violated:' Home security company ran unauthorized credit check, woman claims
BROOKWOOD, Ala. —
A Brookwood woman is furious after she says a Vivint Home Security sales representative ran a hard credit check on her without her consent.
Cindy Apperson says she answered the door Friday only to hear about the home security system. She says she never expected a simple discussion ending like this.
"I'm upset. I feel like I've been violated," said Apperson.
Apperson says on Friday a Vivint representative knocked on her door to discuss the home security system.
"My husband and I had been in the market for a new home security system. So I listened to what he had to say," said Apperson.
At the end of the conversation, she told him to come back on Saturday to speak with her husband.
"Saturday, he came at 11:00. My husband spoke with him and told him, 'Right now we're going to pass on this. Thanks for your time, I'm sorry'," said Apperson.
She thought that was the end of it, but to her surprise, it was not.
"Last night, I'm sitting on the chair just relaxing, and I get one of these emails from my credit watch saying you got a hard hit on your credit from Vivint," said Apperson.
Apperson says she immediately contacted her credit bureau to dispute this action. When she contacted Vivint, their 1-800 line was disconnected.
Vivint door-to-door soliciting was recently revoked from Hoover. ABC 33/40's Amber Grigley contacted the Better Business Bureau for some information, based on their profile. Vivint has five active government actions against them and over 4,400 complaints.
The BBB says Apperson can call her credit reporting agency and dispute on the grounds that she never authorized it. Apperson says she will make sure this never happens to her again.
"It's just a sad thing. People used to be able to take care of their families. Children used to be able to sell cookies. I was the lady that opened the door and said, 'Yeah I'll buy your cookies.' No, I'm not going to be that lady anymore," said Apperson.
Grigley made multiple calls to Vivint, whose head of PR responded and got in touch with Apperson. Apperson says Vivint got in touch with their legal team and will have it removed in the next couple of days.